Pharmaceutical Society of Australia
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New online training to support people who use drugs

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January 30, 2018


A new online training module designed to enhance communication and understanding between people who use drugs and pharmacists has been developed by the Australian Injecting and Illicit Drug Users League (AIVL) and released in partnership with the Pharmaceutical Society of Australia (PSA).

The ‘Normal Day’ learning module is a six-part podcast series featuring interviews with pharmacists as well as GPs, researchers, emergency room physicians and GP receptionists and people who use drugs, providing unique insights and rarely heard perspectives on the clinical relationship.

The podcast conversations follow the experience of a patient who uses drugs renewing a prescription and focus on the challenges and misunderstandings that often occur within the health relationship. The conversations are complemented by resources that pharmacists can incorporate into their practice.

PSA National President Dr Shane Jackson said, “With increased demand for new hepatitis C virus treatments, pharmacist understanding of the issues faced by people who use drugs and confidence in working with these communities becomes even more important.”

AIVL Director of Programs and Communications James Dunne said, “We know that for many people who use drugs, because of the stigmas towards drug use, interacting with health professionals, such as pharmacists, can oftentimes be a nerve-wracking and unpleasant experience.

“This causes delays in accessing support for health issues or not addressing them at all. What we want with ‘A Normal Day’ is for these health interactions to be just that – normal, everyday, uneventful experiences.”

‘A Normal Day’ is now available on the PSA website. For more information please contact

PSA is the peak national body for Australian pharmacists working in all practice settings.

AIVL is the national organisation representing people who use/have used illicit drugs and is the peak body for the state and territory peer-based drug user organisations.


Media contacts:

PSA: Jarryd Luke 0423 585 658

AIVL: James Dunne, Director Programs & Communications 02 6279 1600


This item is listed in the following categories: • 2018 media releasesMedia releases


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