Pharmacy Support Program
Business solutions to enhance professional pharmacy services.
Effective implementation and sustainability of professional services requires dedicated time and can often be challenging. Research has shown that while pharmacists welcome the opportunity to deliver professional services they may need some assistance to identify and manage the changes required to integrate these services into their everyday practice.
What is the Pharmacy Support Program?
PSA’s Pharmacy Support Program is a consultancy service offered to pharmacies in every State and Territory of Australia. Practice support officers will provide in-pharmacy support for the implementation and delivery of professional services, as well as other elements of practice change.
Pharmacists can purchase a package that provides them with in-pharmacy visits from a practice support officer as well as phone and email support. Practice support officers will provide practical advice and examples, and tailor the program to suit the pharmacy’s individual needs and unique circumstances.
Practice support officers can assist with the following:
- Business and service assessment
- Business strategy
- Preparation for professional service delivery
- Pharmacy layout and design
- Staff motivation, training and management
- Service promotion and marketing
- Communication with other health care professionals
- Evaluation of services
- Action planning
- Goal setting
- Tools and resources
What is included in the package price?
- Support for 3 to 6 months
- 3 in-pharmacy meetings
- Phone and email support
- Professional services resource kit including:
- Local area analysis
- Pharmacy-specific SWOT analysis
- Checklist for service implementation
- Action planning template
- Goal setting template
- Staff skills and training analysis
- Financial planning tools
- Business plan for professional services
- Marketing plan for professional services
- External resource guide for professional services
- Templates for communications with patients and other health care professionals
- Templates for patient agreements and appointment log
- Case studies
Types of services we can assist you with:
- Medicine Reviews
- Dose Administration Aids
- Other funded Community Pharmacy Agreement programs
- Diabetes services
- Asthma services
- Weight Management
- Smoking Cessation
- Health Clinics
- Health Monitoring
- Health Promotion
- Wound Care
- Sleep apnoea
- Baby clinics
- Immunisation clinics
- INR monitoring
Benefits of the Pharmacy Support Program
- Overcoming barriers to professional service delivery
- Tools and resources that can assist in delivering professional services
- Education and motivation for pharmacy staff about professional services
- The opportunity to discuss your business with an advisor who can guide you through the change process
- Assistance in embracing the new direction of pharmacy and implementing professional services
Who are the Practice Support Officers?
Practice support officers have backgrounds in pharmacy management, ownership and the delivery of professional services. This experience is reinforced through training in business and change management.
Practice support officers have a sophisticated understanding of the pharmacy environment and the expertise to explore the business and operational changes required to overcome barriers, improve professional practice and implement services that are sustainable.
Price
- PSA members $1500
- Non-members $2700
To register or make inquiries, phone Simon Carroll on 02 6283 4781 or email Simon Carroll.