PSA calls for a suite of new measures to ensure fairer and safer access to medicines
5 August 2026
The Pharmaceutical Society of Australia’s (PSA) latest medicine safety report highlights the medicine safety challenges faced by culturally and linguistically diverse (CALD) Australians.
The eighth report in PSA’s Medicine Safety series, Medicine Safety: Culturally and Linguistically Diverse Community Care, was developed with support from Pharmaceutical Defence Limited (PDL) and explores how language barriers, cultural differences, health literacy challenges, and difficulties navigating the healthcare system can place CALD Australians at heightened risk of medicines-related harm.
Launched at PSA26, the Medicine Safety report led to an insightful panel session comprising PSA NSW/ACT State Manager Divya Lal, bilingual health worker Evelyn Pe, PDL Local Advisory Committee NSW/ACT Chair Curtis Ruhnau FPS, and refugee health general practitioner Dr Deborah Hillman-White.
Hosted by Associate Professor Fei Sim FPS, the panellists reflected on their real-world experiences and examples from the report to discuss the challenges patients face, the practical steps pharmacists can take to improve care, and to emphasise the severity of medication misunderstandings for patients.
Speaking on the panel, Ms Lal said pharmacists are often the most consistent point of contact for patients navigating Australia’s healthcare system:
“We’re accessible. We’re the central point. Whether they go to a GP, a specialist, an optometrist, or a physio, at the end of the day they’re going to come to the pharmacy regardless,” said Ms Lal.
Additionally, Dr Hillman-White called for pharmacists to be more actively involved in identifying patients who may benefit from medication reviews before medicine-related problems escalate.
“You’ve got Abdul here on 18 different medicines. Is this needed? How about we do an HMR?”
Introducing the report at PSA26, PDL Director for Tasmania, Joe O’Malley, said the report and panel discussion highlight the important role pharmacists play in improving equitable access to safe and effective care.
“Medicines safety is fundamental to reducing preventable harm and improving patient outcomes,” O’Malley said.
“This report highlights the challenges that culturally and linguistically diverse communities can face when navigating medication and healthcare services.
“PDL is proud to support PSA’s Medicine Safety series, which provides valuable insights and practical guidance to help pharmacists deliver safer, more effective care for all Australians.”
To view the PSA’s recommendations and read the Medicine Safety Report, click here.

Media contact: Leah Jacobsen
E: leah.jacobsen@psa.org.au or media@psa.org.au
The Pharmaceutical Society of Australia is the only national peak body that represents all of Australia’s pharmacists across all practice settings. We want every Australian to have access to the best healthcare, and this must include optimising access to pharmacists’ knowledge and medicines expertise at the forefront of our healthcare system.







