Electronic prescriptions

Connecting Australia
to a healthier future


Electronic  prescriptions are a digitally enabled option for medication management in Australia. This will allow people to manage prescriptions electronically which will increase convenience and improve medication safety.


The current COVID-19 restrictions on community movements have highlighted the great need Australia has for electronic prescriptions. As a result this has accelerated the delivery, and electronic prescriptions will be progressively available from the end of May 2020 with the aim to be fully integrated by late 2020.

State specific information

Click the buttons below for information on electronic prescriptions in your state.


For your pharmacy electronic prescriptions:


  • Increases medicine safety by reducing prescribing and dispensing errors
  • Improves efficiency in prescribing and dispensing medicines
  • Removes the need for handling and storing a physical paper prescription
  • Supports digital health services such as telehealth services to ensure continuity of patient care
  • Provides an opportunity to protect community members and staff from exposure to infectious diseases such as COVID-19
  • Maintains patient privacy and integrity of personal information

Stage One – 30 May 2020 – Token Model

Electronic prescriptions will be progressively available from the end of May 2020 and will see a unique QR barcode known as a ‘token’ sent via SMS or email to a patient.


A token is not a legal prescription, but it can be used by an authorised pharmacy to unlock the legal prescription.


Ensure your pharmacy is connected to a Prescription Delivery Service through a Prescription Exchange Service (eRx or MediSecure) so you can access and dispense your patient’s electronic prescriptions.


Stage Two – Late 2020 – Active Script List Model

By the end of this year, more functionality will be available in addition to the token.


Under this model pharmacists will be able to access a patient’s electronic prescription by retrieving it from an Active Script List (ASL). The patient must prove their identity to the pharmacist.


The ASL is expected to overcome the issue of lost tokens and assist medication management and adherence, especially for patients who are using multiple medicines.

Get your pharmacy ready now

Prepare your pharmacy now with the following checklist:


  • Ensure your pharmacy has a Healthcare Provider Identifier-Organisation (HPI-O) and is connected to the HI service. This is a core requirement for electronic prescribing. Information about how to register your organisation for a HPI-O is available here
  • Ensure your pharmacy is connected to an open Prescription Delivery Service via a prescription exchange service. Existing prescription exchange services include eRx and MediSecure
  • Enable QR codes on your barcode scanners by following the manufacturer’s instructions
  • Update your patients’ and their carers’ contact details on file (mobile phone number / email)
  • Subscribe to your software provider newsletters and correspondence
  • Stay up to date with communication from PSA
  • Check to ensure you know any legal rules that are specific to your state or territory such as the management of controlled medicines
  • Keep your staff informed about electronic prescribing and how they may respond to patient’s questions about electronic prescriptions


Further to the list above PSA has provided the below list of recommendations. These are not mandatory but may assist with improving the workflow in your pharmacy.


  • Have a computer terminal at the script in counter to read scripts being received
  • Have a computer terminal at the script out counter for the checking process
  • If available enable electronic queue software by checking with your software vendor
  • In the dispensary have dual screen to make it easier to view script while processing

Find out more

The following list of resources can help with further information to assist you with implementing electronic prescriptions in your pharmacy.


Have more questions?

We have answers to help you get your pharmacy ready for electronic prescriptions.


Our specially trained electronic prescriptions team are ready to support you by calling 1300 955 162 between 8.30am to 7.00pm AEST or emailing ep@psa.org.au


Please note this exclusive service is available until the 31 July 2020 only.



PSA and the Australian Digital Health Agency are running webinars to assist pharmacies in transitioning to electronic prescriptions.


Electronic prescriptions webinar for pharmacy staff: Tuesday, 14 July 6.30-7.30pm

This webinar is designed to discuss pharmacy staff’s role in supporting the roll-out of electronic prescriptions and consumer education considerations. The Australian Digital Health Agency will provide an update on progress to date, detailed resource lists, preparation steps and communications tools to ensure both your patients and pharmacy are ready for electronic prescriptions. There will be plenty of opportunities for Q&A during the session. Register now.

Click on the image below to view the webinar recording via PSA learning portal.


Click on the image below to view the webinar recording via PSA learning portal.


Click on the image below to view the webinar recording via PSA learning portal.



Click on the image below to view the webinar recording via PSA learning portal.


Advanced Stage Training

Advanced workshops are being offered across Australia to support your work in general practice and individual professional development needs.


Workshops will cover both clinical and non-clinical topics. For further information or to register your interest, please email gppharmacist@psa.org.au

Join the Community

Join the PSA General Practice Pharmacist Online Community of Practice and access a space to network, share information and discuss industry-specific matters.

Working to change the system

Hear what Katja Naunton-Boom has to say about working as a General Practice Pharmacist.