Changes to membership renewals FAQs

When will automatic renewal start?
Automatic renewal will begin after your next membership cycle. Your upcoming renewal will be processed as normal.

Will I be notified before my membership renews automatically?
Yes. You’ll receive reminder emails 30 days and 14 days before your renewal date, giving you time to review your membership and payment options.

Can I opt out of automatic renewal?
If you prefer to renew manually each year, you can opt out anytime via your PSA Member Portal.

How do I update my payment details?
You can securely update your payment details by logging into your PSA Member Portal. This gives you more control over how you pay.

What happens if my payment fails during automatic renewal?
If a payment fails, our Member Services Team will contact you to help resolve the issue and ensure your membership continues without interruption.

Will my membership benefits change with automatic renewal?
No, your membership will renew with the same benefits, products, and payment instalment plan you currently have. If you are on our Essential (concession) membership tier, you may be asked to complete a short declaration to confirm that you still meet the eligibility criteria.

What does this mean if I pay my membership monthly? 

Your payments will continue to be deducted from your preferred payment method monthly. You can update your payment details at any time through your member portal.

Who can I contact if I have questions or need help?
Our friendly Member Services Team is here to help. You can reach us at membership@psa.org.au or call 1300 369 772.