This policy includes rights you are entitled to under Australian Consumer Law.
Changing or Cancelling of Orders
If you need to change or cancel your order then please contact PSA Customer Support on
1300 369 772 as soon as possible.
Changes to orders are available for a limited time:
- 2 hours for in stock items
- 1 business day for out of stock items
A refund is only possible if changes or cancellations are advised before the above cut off times. Note that cancellations and refunds are not possible for the following product types:
- Gift certificates
- Other digital content
- Bulk orders where special pricing or product sourcing has been agreed
- Print on demand titles
- Sale items
- Superseded stock items
RETURNS AND REFUNDS POLICY
If there is a problem with any of the items received for your order then please contact PSA Customer Support on 1300 369 772 as soon as possible.
If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. PSA will require evidence of the issue and may require you to return the item for assessment.
PSA is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a credit, excluding the cost of shipping, for the approved returned item.
Returned items must be:
- Packed securely with cardboard or bubble wrap protecting the item
- Packed to prevent movement inside the package and ensuring the package is firmly enclosed
- Received at PSA in new and re-saleable condition (except where a damaged item has been accepted for return)
Where an item has not been packed securely, or is not in a new or re-saleable condition when it arrives at PSA’s Distribution Centre, PSA is not obligated to provide a refund or credit and the item may be returned to you. We will contact you to advise of the return status.
Credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.