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COVID-19 PPE ALERT: Eye protection now recommended for procedures

In addition to face masks, DHHS now advises all Victorian health care workers wear eye protection in direct patient treatment:

 

Eye protection (includes safety glasses, goggles or face shields) should be worn whenever there is the risk of splash or splattering of blood or body fluids, secretions or excretions.

 

PSA considers this to apply to the following:

 

  • Point-of-care tests including blood pressure, blood glucose monitoring
  • Vaccination
  • CPAP services (e.g. mask-fitting)
  • Provision of first aid
  • Wound care
  • Some consultation services
  • Any other service where there is a risk of contact with body fluids

 

You may also wish to wear eye protection in other situations where you consider contact with body fluids is a risk.  For example, PSA are aware some hospital pharmacy departments are requiring staff in outpatient pharmacy services to wear eye protection.

 

DHHS has provided PSA advice that pharmacists should minimise risk by erring on the side of caution; citing that if staff are directly interacting with the public and there is no screen, or a screen is not practical, eye protection is required.

 

Notes for using eye protection

 

  • Some face shields are single-use only, while others can be reused
  • Reusable googles and face shields must be removed, cleaned and disinfected between use according to manufacturer’s instructions
  • Eye protection is additional to the requirement for use of face masks and other infection control measures such as physical distancing, hand hygiene and staying home if sick.

 

PSA recommends all pharmacists immediately adopt this advice. These recommendations reflect DHHS’s PPE guidance for Tier 1 – Area of higher clinical risk requirements. Higher levels of precaution are needed where there is contact with a person who is known or suspected to have COVID-19.

 

Recommendations continue to evolve as the evidence-base and Victorian epidemiology evolves. PSA will continue to keep you updated via email, the COVID-19 microsite and ECP Facebook page.

PSA submission to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

The Pharmaceutical Society of Australia (PSA) is pleased to make this submission to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (the ‘Royal Commission’) in response to the Issues paper on Health care for people with cognitive disability. For the purpose of the Issues paper, PSA understands “people with cognitive disability” include people with intellectual disability, autism, acquired brain injury or dementia.

 

PSA_sub_DisabilityRC_050820_final

Returns Policy

This policy includes rights you are entitled to under Australian Consumer Law.

 

Changing or Cancelling of Orders

 

If you need to change or cancel your order then please contact PSA Customer Support on

 

1300 369 772 as soon as possible.

 

Changes to orders are available for a limited time:

  • 2 hours for in stock items
  • 1 business day for out of stock items

 

A refund is only possible if changes or cancellations are advised before the above cut off times. Note that cancellations and refunds are not possible for the following product types:

  1. Gift certificates
  2. eBooks
  3. Other digital content
  4. Bulk orders where special pricing or product sourcing has been agreed
  5. Print on demand titles
  6. Sale items
  7. Superseded stock items
  8. Membership.

 

 

RETURNS AND REFUNDS POLICY

 

If there is a problem with any of the items received for your order then please contact PSA Customer Support on 1300 369 772 as soon as possible.

 

If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. PSA will require evidence of the issue and may require you to return the item for assessment.

 

PSA is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a credit, excluding the cost of shipping, for the approved returned item.

 

Returned items must be:

  • Packed securely with cardboard or bubble wrap protecting the item
  • Packed to prevent movement inside the package and ensuring the package is firmly enclosed
  • Received at PSA in new and re-saleable condition (except where a damaged item has been accepted for return)

 

Where an item has not been packed securely, or is not in a new or re-saleable condition when it arrives at PSA’s Distribution Centre, PSA is not obligated to provide a refund or credit and the item may be returned to you. We will contact you to advise of the return status.

 

Credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

Mental Health Pharmacy Trial to commence soon

Wednesday July 29 2020

 

The Pharmaceutical Society of Australia (PSA), Pharmacy Guild of Australia (Guild), Griffith University (GU) and The University of Sydney (USYD) are pleased to announce that The Bridging the Gap between Physical and Mental Illness in Community Pharmacy (PharMIbridge) trial is set to commence in a few months’ time.

 

This study, co-led by highly respected pharmacy and mental health researchers Professor Amanda Wheeler (GU) and Dr Claire O’Reilly (USYD), focuses on individualised medicine support, adherence and mental and physical wellbeing for people living with severe and persistent mental illness such as schizophrenia, bipolar and severe depression.

 

The National President of the Pharmacy Guild, George Tambassis, said community pharmacists were playing an increasingly important role in the area of mental health.

 

“As the most accessible of all health professionals, community pharmacists are often the first people mental health patients turn to for help and advice.  Many pharmacists have undergone additional training to help them identify patients who may be suffering mental illness.

 

“Pharmacists also are critical in helping patients adhere to their medicine regimens to ensure they  get best possible outcomes from the medicines they have been prescribed.

 

“This project is an exciting and important initiative to broaden the role of pharmacists in helping patients with mental illness.”

 

Pharmaceutical Society of Australia National President Associate Professor Chris Freeman said as medicines experts, pharmacists play a vital role in treating mental illness in the community.

 

“Medicines are an important component of treatment for people living with mental illness which is why pharmacists, as medicines experts, have a critical role to play, however that should not limit our role,” he said.

 

“Pharmacists serve as a critical element in the healthcare team, working with patients to manage their conditions, often as a conduit to other services, an advocate for the person, or to lend a compassionate ear.”

 

The RCT will be conducted in four study regions: Hunter New England and Northern Sydney regions in NSW, Gippsland region in Victoria, and ACT. Participating community pharmacies will be remunerated to support training attendance and to deliver either the PharMIbridge (intervention) or study funded MedsCheck (comparator) service.

 

If you would like further information, please email pharmibridge@griffith.edu.au or visit griffith.edu.au/pharmibridge.

 

This project is part of the Pharmacy Trial Program funded under the Sixth Community Pharmacy Agreement.

 

PSA Media contact: 0487 922 176

QLD women can now access immediate treatment for UTI’s through community pharmacies

Queensland women will now be able to seek immediate advice and treatment, inclusive of the supply of antibiotics when appropriate, for uncomplicated Urinary Tract Infections (UTI) through their local community pharmacy. With one in two Australian women experiencing a UTI in their lifetime1, being able to receive early, convenient and effective treatment from their local participating community pharmacy is a huge advancement for women’s health.

 

The Urinary Tract Infection Pharmacy Pilot – Queensland (UTIPP-Q) reached a key milestone today with the Queensland Government releasing the Drug Therapy Protocol – Pharmacist UTI Trial. The endorsed model of care enables eligible community pharmacists participating in the pilot to provide empirical treatment to non-pregnant women with acute uncomplicated cystitis, through the supply of antibiotics.

 

The Drug Therapy Protocol is another positive step forward for the historic pilot, which has already seen success with a large majority of community pharmacies to participate across Queensland.

 

The  Pharmaceutical Society of Australia (PSA) Queensland Branch Manager Chris Campbell said the quality and skill of pharmacists in Queensland has been clearly demonstrated and supported by the Queensland Department of Health with this pilot.

 

“This brings access to Queensland women a service already successful in other countries and is welcomed with the back drop of COVID19, a time when pharmacists have kept the doors open to provide quality primary healthcare to Queenslanders.”

 

Professor Lisa Nissen from QUT, Pilot and Consortium Lead said “this is another fantastic opportunity for pharmacists to increase their contribution to patient care in the community. We are looking forward to evaluating the outcomes.”

 

The Pharmacy Guild of Australia, Queensland, Branch President Adjunct Professor Trent Twomey thanked the Queensland Government for continuing to realise the value of community pharmacy in delivering accessible primary healthcare.

 

“Community  pharmacists stand prepared and waiting to increase their scope of practice and deliver more health services to Queenslanders. We have seen first-hand the importance of community pharmacy this year with consumers relying heavily on their trusted community pharmacy for healthcare advice and flu immunisation throughout the pandemic.”

 

“Pharmacists  complete a minimum five years of training as well as on-going, mandatory professional development and have specialist training prior to participating in the UTI Pilot3.”

 

Professor Twomey  said that community pharmacy is well placed to reduce unnecessary hospitalisations and strain on Government resources due to uncomplicated urinary tract infections, particularly in a time when we have seen the coronavirus pandemic impact many GP and hospital resources.

“Community  pharmacists are conveniently located across Queensland with extended opening hours and no appointments necessary. Most community pharmacies are located within 2.5km of Queenslanders, which ensures that women experiencing a UTI can be seen and treated immediately to avoid further complications that could result in hospitalisations.”

 

Urinary Tract Infection Pharmacy Pilot – Queensland (UTIPP-Q): The Facts

 

1.  Following on from Recommendation Two in the 2018 Parliamentary Inquiry into Community Pharmacy, the Queensland Department of Health opened a tender for providers to develop and implement a pilot that will allow trained community pharmacists to provide appropriate treatment for uncomplicated Urinary Tract Infections (UTIs).

 

2. The Pharmacy Guild of Australia, Queensland and the Pharmaceutical Society of Australia is part of a consortium led by QUT which was successful in winning the tender for the pilot. The pilot framework, clinical protocol, ethics and software platforms have been developed.

 

3. The pilot will be open to non-pregnant women, aged 18-65 who are deemed to have an uncomplicated urinary tract infection. Men will not be eligible to be treated as part of the pilot as symptoms are not reflective of an uncomplicated urinary tract infection. The pilot will run for two years, from Friday 19 June.

 

4. The pilot is open to all Queensland pharmacies that are accredited through the Quality Care Pharmacy Program (QCPP).

 

5. Participating pharmacists have undergone additional mandatory training to assess, diagnose and offer appropriate treatment to patients as part of the pilot. The approved online CPD training is available through both the Guild and PSA Learning and Development platform.

 

6. Treatment options may include a supply of antibiotics (if appropriate). If, through the screening process, the patient is deemed to not have an uncomplicated urinary tract infection, their treatment options may include a referral to a GP for further investigation, as covered in the PSA Guidance for provision of antibiotics for acute uncomplicated cystitis in females (the practice standard).

 

7. There is a precedent for pharmacist prescribing regarding treatment of uncomplicated urinary tract infections in other OECD countries, including NZ and UK.

 

8. Community pharmacy is easily accessible. In capital cities, 97% of consumers are no further than 2.5km from a community pharmacy. In regional areas, 65% of people are within 2.5 km of a pharmacy.

 

9. Community pharmacies are the most frequently accessed and most accessible health destination, with over 456 million individual patient visits annually and the vast majority of pharmacies open after-hours, including weekends.

 

10.Pharmacists are one of the most trusted professions. Public opinion surveys have shown that 84% of adults trust the advice they receive from pharmacists.

 

11. Community pharmacists are accessible and understand this target demographic. At 30 September 2019, there were 32,035 registered pharmacists in Australia. 62.8% of pharmacists are women; and over 60% are under 40 years of age.

Footnotes

  1. AIHW data, Potentially preventable hospitalisations, 2017-18, Queensland. Available at: https://www.aihw.gov.au/reports/primary-health-care/potentially-preventable-hospitalisations/data
  2. Kidney Health Australia Fact Sheet: https://kidney.org.au/cms_uploads/docs/urinary-tract-infections-fact-sheet.pdf
  3. All participating pharmacists are required to undertake mandatory training prior to administering the service. This education is independently accredited with a Continuing Professional Development (CPD) accrediting organisation that adheres to the Australian Pharmacy Council’s (APC) Standards and Guidelines.

Media contact: PSA media: 0487 922 176

 

National President’s Message: COVID-19 Update

3 June 2020

 

The COVID-19 pandemic has passed 6 million reported cases globally, and the global death toll is nearing 400,000 people. As other comparable countries have struggled to get the pandemic under control their health systems have been overwhelmed. In contrast, our health system and its health professionals pivoted to quickly create capacity which thankfully has not been needed.

 

Australia can credit its extraordinary success in supressing COVID-19 to date to several factors: decisive and collaborative leadership; respect for medical evidence and population health expertise, health systems designed to protect public health, and the natural advantage of being an island nation. Perhaps most significantly, Australia success comes from a community of over 25 million people who have collectively recognised, respected and adhered to extraordinary tough stay-at-home public health orders.

 

Our success hasn’t however been without its problems. The issues faced by many of you including panic buying, inadequate infection control support, legislative disparities between governments, communication of regulatory changes and the abuse and threats that you were subjected to informed PSA’s submission to the COVID-19 Senate Inquiry. These problems are opportunities to better prepare for future health emergencies, which PSA detailed in 17 recommendations within our submission which was lodged last week.

 

As society adjusts to a post-lockdown COVID-normal, some potentially long-term benefits are emerging. The embedding of telehealth and electronic prescribing as mainstream features of our health system will have long term benefits for the health of Australians and the health professionals who serve them. There is hope last Friday’s announcement to replace COAG with the National Cabinet will usher in an era of reform, reduced red-tape and focus on outcomes rather than process, particularly in our health systems.

 

I encourage you to reflect on what silver-linings you want to embed permanently to take into your COVID-normal and post-COVID practice.

 

Supporting you with electronic prescriptions: starting now

 

The Australian Digital Health Agency has published further details of how electronic prescription communities of interest will be established through June this year to support the phased implementation.

 

Communities of interest are effectively an area where real-life testing is undertaken on a system. For electronic prescriptions, communities of interest will help demonstrate how well prescription delivery services, prescribe, dispense, and third-party intermediary applications integrate and work together. Anglesea, where the first primary care electronic prescription was prescribed and dispensed in May, is the first community of interest with more being established during June.

 

While initially, the electronic prescribing communities of interest will only test the token model, the Active Script List Model will begin to be tested in communities of interest from August 2020.

 

If you know a prescriber who is keen to get on board with electronic prescriptions, I encourage those of you who are pharmacy owners or managers to reach out to your software vendors to help you get ready and possibly be part of a community of interest.

 

Last week’s webinar saw very high interest with so many of you having questions regarding electronic scripts and how they will be implemented. Unfortunately, due to the sheer volume of questions we weren’t able to get through everyone’s queries in the allocated time, but there are lots of options over the next few weeks to help you get the information you need.

 

PSA’s new electronic prescribing support line is staffed by experienced pharmacists who have access to the latest workflow information on how to adopt electronic prescriptions. I encourage you to contact them with your questions via 1300 955 162 (8:30am to 5:00pm AEST, Monday to Friday) or email ep@psa.org.au.

 

There will also be further webinars hosted by PSA and the Agency, as well as our dedicated electronic prescribing webpage: www.psa.org.au/ep.

 

Looking for some career innovation and inspiration?

 

Tonight, Lauren Burton, PSA’s early career pharmacist board director, will chat with 10 pharmacists who have each taken very different paths through the profession. Lauren will help draw out what a ‘normal’ day in their practice looks like, what drives them in their professional role, and how they forged their path.

 

I strongly encourage all members, particularly early career pharmacists and those at a career cross-roads to join, what should be, a magnificent showcase of the profession tonight.

 

You can register for the live session here.

 

Opioid changes

 

Yesterday’s PBS June updates saw revision to listing of many opioid medicines, including paracetamol/codeine and tramadol listings. These changes include introduction of streamlined authorities, reduced quantities and reduced repeats.

 

As with all PBS changes, there are a few bumps in the transition period as it can take time for prescribers to become aware of the change – particularly if prescribing software is not updated on the first day of the month. I encourage you to reach out to prescribers to help communicate this change.

 

The PBS changes represent an opportunity to talk with patients and prescribers about potentially inappropriate prescribing of opioid medicines – particularly where large quantities or a large number of repeats are prescribed for either PBS or non-PBS supply.

 

Opioids are major contributor to medicine harm in Australia. These PBS changes are one of a series of initiatives being rolled out in coming months to improve medicine safety in the prescribing, supply and use of opioids – such as reduced pack sizes, real-time prescription monitoring and updated guidelines. PSA continues to work collaboratively with government agencies and key medicine stakeholders to lead and embed these important changes which are so important in reducing the harms caused by opioid medicines in the Australian community.

 

Bushfire recovery: supporting resilience

 

As the Royal Commission into National Natural Disaster Arrangements (more commonly known as the ‘Bushfire Royal Commission’) hearings are underway, there has been a renewed political focus on helping affected Australians recover from the trauma of summer. I wrote a few weeks ago about mental health first aid training available to pharmacists in bushfire affection regions of Australia. The training, supported by the federal government, ran online over a number of video sessions.

 

I’m pleased to report these workshops were completely booked out with extremely positive feedback from those of you who participated. I was particularly taken with some of your feedback, including the following reflective post:

“I found myself constantly thinking back to past HMRs where these skills would have been super handy or perhaps I tried to apply these skills unknowingly, but now I have a framework to help me nut out the issues.”

 

I’m proud PSA has been involved in such important work which will help those of you in affected areas support recovery and build resilience in your communities.

 

Stay up to date

 

Stay tuned to our social media channels and dedicated COVID-19 microsite to stay up to date with the information you need.

 

Sincerely,

Associate Professor Chris Freeman

National President

Pharmaceutical Society of Australia

National President’s Message: COVID-19 Update

26 May 2020

 

As the pandemic grows by more than 100,000 new cases globally each day and the epicentre shifts to South America, in Australia, it feels like the worst is behind us with only 5-10 new cases reported nationally each day.

 

In the past week, Premiers and Chief Ministers around the country have announced and implemented a modest winding back of restrictions, which have included guidance on modifications needed to reopen business and the community in a modified ‘COVID-normal’ way. In doing so, they have emphasised these restrictions are likely to be our new normal for a long, long time – likely to be normal until a vaccine is developed.

 

There are positive signals on the vaccine development front with a US biotechnology company beginning human trials in Australia (Melbourne and Brisbane) of a coronavirus vaccine. The trial will focus on the safety aspects of the vaccine and will also look for early signs of effectiveness. There is now about a dozen experimental vaccines which are in early stages of testing or on the eve of commencing, mostly in the US, Europe, and China.

 

As the rest of Australia transitions from lockdown to COVID-normal, actively consider; what does your COVID-normal looks like? What semi-permanent changes do you need to make to your practice? How will you maintain increased infection control, physical distancing for staff/patients and supporting unwell people stay-at-home (staff and customers) until a vaccine is developed? What temporary signage and process workarounds need to become embedded as being more permanent?

 

Supporting you with electronic prescriptions: starting now

 

Temporary digital image prescriptions during COVID-19 have been critical to ensure the supply of medicines during the global pandemic – but it has put significant pressure on you with regulatory confusion and in some instances has put pharmacists in regulatory peril.

 

I welcome the imminent implementation of electronic prescribing in a staged and planned approach – which will see a safer, clearer and more secure prescribing model, supporting pharmacists and protect patient’s privacy and safety.

 

I am confident that the work PSA has done with the Australian Digital Health Agency will result in the reduction of many of the bugbears and regulatory issues of digital image prescribing and paper prescriptions.

 

As electronic prescriptions go live, it’s important you what to do when the first patient presents an electronic prescription to you in your practice.

 

To support you, PSA, in partnership with the Agency now offers a dedicated electronic prescribing support line for pharmacists. The support line is staffed by experienced pharmacists who have access to the latest workflow information on how to adopt electronic prescriptions.

 

You can contact the support line on 1300 955 162 (8:30am to 7:00pm AEST, Monday to Friday) or email ep@psa.org.au.

 

PSA has also created a dedicated electronic prescribing webpage which contains all the latest up to date information and resources for pharmacists: www.psa.org.au/ep.

 

Webinar: Electronic prescriptions

 

This Wednesday night, the agency’s Andrew Matthews MPS, Director of Medicine Safety Programs, and Kate Ellis Manager, Provider Adoption will join me to discuss everything you need to know about electronic prescriptions and answer your questions.

 

7.30pm (EST) Wednesday 27 May

Register here.

 

PBS opioid changes from 1 June

 

The Australian Government, through the Department of Health, is implementing a range of changes to minimise the harms to Australians caused by opioid medicines. One of these measures is PBS changes which affect prescriptions written from 1 June.

 

These PBS changes include amendments to existing restriction requirements and arrangements for increased quantities and repeats. In addition, there are new Restricted Benefit listings for smaller maximum quantities of immediate release opioids, with no increased quantities or repeats, for patients requiring short-term relief of acute severe pain.

 

The 1 June PBS changes affect most opioid Controlled Drugs, as well as tramadol and paracetamol+codeine combination products.

 

I encourage you to start socialising these changes with your patients and medical colleagues to help transition as smoothly as possible to these new arrangements.

 

Supporting Australians to put their health first

 

On behalf of PSA, I am pleased to join with other peak bodies and consumer support groups in calling Australians to take action to avoid a second wave of health problems from reduced screening, management and monitoring of serious health conditions.

 

This call, in an open letter to Australians, encourages people to get the health care they need, whether that be screening, getting treatments from an allied health provider or having a telehealth consultation with their pharmacist.

 

Now is the time to reach out to patients who have disengaged from managing their chronic health conditions, particularly those who you may not have seen for a while. This can include undertaking medicine reviews, calling patients you haven’t seen for a while, discussing adherence during repeat dispensing or providing recommendations for screening services when non-prescription medicine requests warrant.

 

Provisions for medicine review services (e.g. Medschecks, HMRs) to be conducted via telehealth are available and I encourage you to promote them to your patients where they provide an avenue for people trying to avoid public contact to get the expert pharmacist care they need.

 

Medicine limits and restrictions remain

 

I am pleased to hear many of the medicine shortages which arose in March and April from increased patient demand for prescription and non-prescription medicines – in particularly salbutamol, paediatric analgesics, hydroxychloroquine – are well on their way to returning to more stable levels.

 

Back in March, PSA, together with the Government, the Pharmacy Guild of Australia and the National Pharmaceutical Services Association agreed to dispensing and supply limits for nominated medicines. Your hard work, the work of all pharmacists and the work of suppliers has been absolutely essential to restoring stability in the supply chain; helping medicines be available for everyone.

 

Limitations to the Schedule 3 listing of salbutamol are a permanent regulatory change; meaning the single inhaler limit and requirement for the patient to provide evidence of medical diagnosis of a respiratory condition or dispensing history at the supplying pharmacy remain.

 

As we move to a COVID-normal environment, it is essential adherence to these limits continue to maintain ongoing stability of the supply change. As many of you are aware, a large number of medicines remain out-of-stock or on constrained supply. Continuing to play our part helps ensure essential medicines will be available to as many Australians as possible when they need them. Something more important than ever as we focus on consumers with management of their chronic health conditions.

 

The non-COVID19 curves likely to rebound

 

Social distancing hasn’t just flattened and squashed the COVID-19 curve, it has also limited the transmission of other infectious diseases. Confirmed cases of other notifiable infectious diseases such as influenza, chlamydia and norovirus have been significantly lower in recent months. While some of this may be attributed to people not seeking usual medical care and pathology testing, limited social interaction and increased infection control measures has seen dramatic drops in community prevalence of these conditions.

 

The graduated return to workplaces, schools and social gatherings in a COVID-normal community will likely see increased rates of non-COVID infectious diseases, with health authorities renewing calls for influenza vaccination this week.

 

When responding to queries about respiratory conditions, the messages we have become accustomed to during COVID-19 remain the same: Stay at home if sick. Get tested if you have unexplained fever or any respiratory symptoms. Maintain physical distancing. Limit social interaction if vulnerable. Download the COVIDSafe App.

 

Your voice to parliament: highlighting the lessons of COVID-19

 

This week PSA will be submitting its response to the Senate Inquiry into the health response to COVID-19, which will highlight the challenges faced with medicines shortages, digital image prescribing and regulatory confusion. It will outline important lessons learnt as well as examine the extraordinary strength and purpose pharmacists demonstrated in supporting Australians under unparalleled pressure and community panic.

 

In the submission we will be highlighting the challenges faced with medicine shortages, digital image prescribing, regulatory confusion between the Commonwealth and state jurisdictions and the challenges with the TGA’s Serious Shortage Medicine Substitution Notices.

 

I will share the submission with you once it has been published on the Senate’s website.

 

Providing further clarity on emergency supply options

 

How well do you know your state/territory legal requirements for phoned/faxed prescriptions?

 

What conditions need to be met to use the emergency supply ‘3-day rule’ if someone doesn’t meet the requirements for Expanded Continued Dispensing (or one month emergency non-PBS supply during where allowed)?

 

The application of these requirements has been a point of tension with prescribers during COVID-19 where they need to be followed when prescriptions aren’t eligible to be supplied under temporary COVID-19 provisions (digital image prescriptions and Expanded Continued Dispensing).

 

Our dedicated COVID-19 microsite has been updated with state-specific mapping these requirements to help clarify requirements for prescriptions unable to be supplied as digital image prescriptions or under Expanded Continued Dispensing arrangements.

 

The microsite also continues to be updated daily with information relevant to your practice.

 

Sincerely,

Associate Professor Chris Freeman

National President

Pharmaceutical Society of Australia

PSA Payment Tokens

Terms and Conditions

 

Definitions

 

PSA payment token” means one of the following digital tokens issued by us to you:

 

  • PSA tokens used to access a discount granted by PSA on a PSA product or service such as a textbook or workshop, supplied as part of a temporary marketing promotion or as part of an employee reward scheme (“Discount token“); or
  • PSA tokens used as a credit note granted by PSA, such as when a product is exchanged for change of mind (“Credit note token“); and

 

1. PSA tokens used to pre-pay for a particular PSA good or service, that is available for a limited period of time. For example, a 12 month APF subscription or a workshop registration (“Pre-pay token“).

 

Website” means www.psa.org.au.

 

References to “we, us, our” in these terms and conditions refer to the Pharmaceutical Society of Australia (PSA) ACN 008 532 072.

 

References to “you” or “your” is a reference to the person who is in possession of the PSA payment token at the relevant time for the purposes of these terms and conditions, or who authorises another person to do something with or to the token on their behalf.

 

Acceptance

 

2. These terms and conditions apply to each PSA payment token. By activating, using or attempting to use the PSA payment token you agree to accept and be bound by these terms and conditions of this agreement and warrant to us that you will not use the PSA payment token in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.

 

3. Our Privacy Policy is available at www.psa.org.au/about/privacy. By activating, using or attempting to use the PSA payment token you acknowledge and agree that you have read our Privacy Policy.

 

4. If you permit another person to use a PSA payment token, you must ensure that he or she is aware of these terms and conditions that apply to the PSA payment token and the relevant expiry date.

 

Expiry of token

 

5. Discount tokens last for 1 year and will expire twelve months after the date of issue as indicated on the token unless otherwise shown on the screen confirmation as part of the marketing campaign directly to customers. The expiry date for a Discount token may be less than twelve months depending on the nature of the marketing campaign, for example, where the discount applies to a good or service that is only available for a specified period (for example, attendance at an event with a specific date).

 

6. Credit note tokens last for 3 years and will expire 36 months after the date of issue as indicated on the token. The expiry date for a Credit note token may be less than 3 years where the token applies to a good or service that is only available for a specified period (for example, attendance at an event with a specific date).

 

7. Pre-pay tokens last for 1 year and will expire twelve months after the date of issue as indicated on the token unless otherwise shown on the email confirmation received with the pre-pay tokens.

 

After the PSA payment token has expired, it is no longer valid and attempts to use the PSA payment token will be declined. Except in relation to Non-excludable Consumer Obligations (see clause 13), and otherwise to the extent permitted by law, any unused value may not be refunded and may become our property.

 

Provision of PSA Payment Tokens

 

8. PSA payment tokens can be obtained from the following means:

 

1. provided directly by PSA via email; or

 

2. offered in conjunction with a PSA-managed marketing campaign, direct to customers, including members; or

 

3. in relation to Pre-pay tokens only, your Pre-pay token can be purchased directly from PSA on the Website if the purchase amount is less than $2,500. You must pay for the Pre-pay token by a payment method specified on the Website. In relation to Pre-pay token purchases more than $2,500, you must contact PSA on 1300 369 772 (during AEST business hours) to be directed to a staff member who can assist with your Pre-pay token(s); provision of your tokens via email will be provided after payment is received ;

 

and will be activated following security confirmation.

 

Redeeming PSA Payment Tokens

 

9. Unless otherwise specified, PSA payment tokens may be used toward a purchase of any PSA product or service offered on the Website. Where specified, some PSA payment tokens may be limited to use on specific products or services, which will be specified on the token confirmation email. For example, a PSA payment token provided to support registration for an immunisation workshop only cannot be used to purchase a textbook from PSA’s online bookshop.

 

10. PSA payment tokens are only redeemable at the Website. The PSA payment token’s unique code must be applied to the field called coupon code on the PSA shopping cart during the check-out process on the Website.

 

11. Except in relation to Non-excludable Consumer Obligations (see clause 13), PSA payment tokens cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded , returned for a refund or consolidated with the balance of another PSA payment token. If you attempt to do one of these things, we may, to the extent permitted by law, elect to cancel a PSA payment token or block such a transaction. PSA payment tokens are not legal tender, account cards, credit or debit cards or securities. Where the price of the product being purchased with the PSA payment token exceeds the value of the PSA payment token, you must pay the amount exceeding the value of the PSA payment token by an alternative payment method as specified on the Website.

 

Lost or stolen PSA Payment Tokens

 

12. You must keep your PSA payment token (and its unique code) secure and treat this like cash. The PSA payment token will not be replaced if it is lost or stolen. If your PSA payment token is lost, stolen or you suspect an unauthorised transaction, immediately report this by calling PSA member services on 1300 369 772 (during AEST business hours).

 

Exclusions and limitations

 

13. Consumers have certain rights and remedies (including, without limitation, consumer guarantee rights) under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement. Nothing in these Terms and Conditions operates to exclude, restrict or modify the application of any provision, condition or warranty, the exercise of any right or remedy, or the imposition of any liability, implied or conferred under the Australian Consumer Law or any other statute, where to do so would contravene that statute, or cause any part of these Terms and Conditions to be void (Non-excludable Consumer Obligations).

 

14. Except in relation to Non-excludable Consumer Obligations, and otherwise to the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms implied or conferred by statute, custom or the common law that impose any liability or obligation on PSA are excluded from these Terms and Conditions.

 

15. Except in relation to Non-excludable Consumer Obligations, and otherwise to the extent permitted by law, PSA will have no liability for lost or stolen PSA payment tokens. We may, but are not obliged to, replace a lost or stolen PSA payment token. Any replacement PSA payment token will have the same unused value (at the time of replacement) and expiry date.

 

Enquiries

 

16. If you have a query or complaint about the PSA payment token, please raise it through any of our contact channels by calling PSA member services on 1300 369 772 (during AEST business hours) or by contacting your direct contact at PSA.

 

Cancellation

 

17. We may cancel the PSA payment token scheme, for any reason at any time by providing reasonable notice to you. If we do so, we will honour any PSA payment token issued prior to the cancellation of the scheme up until the PSA payment token’s specified expiry date.

 

18. We may cancel any PSA payment token for any reason at any time by providing reasonable notice to you. If we do so, we will either provide a refund or a replacement PSA payment token of equivalent value (for example, to be used for a different event) unless we have cancelled the PSA payment token due to your misuse or reasonably suspected fraud. In the event of cancellation, the PSA payment token remains our property.

 

Amendments to terms and conditions

 

19. We can vary or replace these terms and conditions from time to time by providing reasonable notice to you and updating these terms and conditions on the Website.

 

Governing Law

 

20. These terms and conditions are governed by the laws of the Australian Capital Territory, Australia.  Each party submits to the non-exclusive jurisdiction of the courts of the Australian Capital Territory.

National President’s Message: COVID-19 Update

19 May 2020

 

Two months ago when COVID-19 led to the rapid implementation of Stage 3 restrictions, it seemed impossible that by mid-May we would have seen cafes and restaurants reopening, boot camps recommencing and multiple jurisdictions achieving zero active known COVID-19 cases. For many in the community, there is a feeling that the worst of the pandemic is behind us, and there is agitation to return to our pre-pandemic lives.

 

I echo the sentiments of Professor Michael Kidd, Deputy Chief Medical Officer on Saturday that everyone must remain vigilant, and that the relaxation of restrictions is not a signal the pandemic is over and not a signal to return to life as it was pre-COVID-19. In the past few days, we have seen news headlines of new cases prompting workplace shutdowns, including multiple fast food stores, a furniture warehouse and a department store. We have also seen public criticism of people who attended workplaces providing health support when unwell.

 

We are moving into a ‘business as unusual’ environment where we reopen our community in a way which recognises and respects the ongoing presence of a virus to which we currently have no effective pharmacological treatment or community immunity.

 

In your practice, to your family and to your friends, promote and exhibit the modified norms: ongoing physical distancing, rigorous hand hygiene, staying home and being tested if sick and enhanced cleaning.

 

Serious Shortage Medicine Substitution system falls seriously short

 

You would likely be aware that the TGA last week published the first Serious Shortage Medicine Substitution Notice (SSSN) as part of its medicine shortages initiative. The initiative is meant to help patients continue to access medicines without delay during stock shortages, but the way it has been set up will make this difficult to achieve.

 

In this case, metformin XR 500mg is expected to be out of stock until at least early June. The TGA SSSN outlines three permitted substitutions based on total daily dose:

  • 1500mg daily: substitute with metformin 1000mg XR and metformin 500mg IR
  • 1000mg daily: metformin 1000mg XR
  • 500mg daily: metformin 500mg IR

 

The permitted quantity to supply aligns to the equivalent doses to what was prescribed.

 

Does an SSSN make substitution by pharmacists legal?

 

As laws governing supply of medicines are state/territory-specific, whether you are allowed to make this substitution depends on where you practice – and each state and territory has incorporated it differently.

 

You are allowed to make the substitution unless you are practising in Victoria or South Australia – neither state has issued a public health order required to enable the substitution. For a more complete understanding of the regulation in your location, click here.

 

Is an SSSN recognised for PBS supply?

 

No. There is no provision to supply under the PBS when medicines are substituted under this approach. Even through metformin XR is a relatively low-cost medicine, this increase in out-of-pocket costs is a problem for some patients. For more expensive medicines, lack of PBS eligibility will render the SSSN impractical as patients will be better off delaying treatment to get an alternate prescription from their doctor.

 

When therapeutic substitution for medicine shortages was first tabled jointly by both the PSA and the Pharmacy Guild of Australia, this is not the model we put forward. In our view, the system is too complicated, too slow to respond to shortages, too inflexible to take into account local medicine shortages, and too bureaucratic to recognise pharmacists’ competence to make, what are largely, straightforward substitutions.

 

PSA will continue to work with state, territory and federal governments to improve patient access to medicines during shortages – with our first priority being to improve the workability of these arrangements. Together with the Guild, we will be following up with state and territories to modify state regulation to improve this system for pharmacists and the health and safety of patients.

 

Electronic prescriptions just a few weeks away

 

Electronic prescriptions remain a hot topic and one of strong interest to the profession, particularly as many of you are weighted down under a mountain of administratively complex digital image prescriptions.

 

Electronic prescriptions remain on target for implementation from the end of this month, with some prescribing and dispensing software providers expected to include its functionality in June software updates.

 

Last Wednesday night, I hosted an electronic prescriptions webinar in partnership with the Australian Digital Health Agency. We had more than 500 pharmacists join us for the live event, with a high level of engagement, interest and questions regarding how the initiative will work.

 

Webinars on electronic prescriptions will become a fortnightly event in coming months to ensure your questions and as you start to see them come through in your practice.

 

National Mental Health and Wellbeing Pandemic Response Plan

 

National Cabinet, last Friday, unanimously agreed to a nationally consistent approach to responding to mental health challenges which arise from the pandemic. The approach is described in the National Mental Health and Wellbeing Pandemic Response Plan, with suicide prevention a strong focus. The plan consists of:

  1. Data and modelling: including a focus on real-time data to identify emerging issues
  2. Outreach: focused on helping vulnerable communities, including older Australians, carers of people with mental illness, culturally and linguistically diverse communities and indigenous Australians
  3. Connectivity: including a public communications campaign titled: “It’s OK not to be OK”

 

The approach will work towards a ‘no-wrong-door’ approach to services, that wherever a person goes, they will be connected to part of the health system that can provide the services people need.

 

As I discussed last week, pharmacists are often a first point of contact for trauma-affected communities. Patients you interact with will present with signs and symptoms of mental health challenges, which can include reaching out to you in an indirect way. In supporting the ‘no-wrong-door’ approach outlined in the plan, I encourage you to know what options are available in your area and to connect patients to these services.

 

If you live in an eligible bushfire affected and have not already done so, I encourage you to sign up for the fully funded Mental Health First Aid training being run during May and June. Details the dates for these two-part workshops in your area are available here. If you don’t live in these areas, I encourage you to investigate other MHFA training in your area, such as those offered through PSA.

 

Webinar: MATOD in the time of COVID-19

 

As Australia cautiously eases restrictions, we are on a path towards ‘business as unusual’. So what will ‘business as unusual’ look like for your opioid substitution patients and services?

 

Join me on Wednesday night as Pene Wood, Lecturer of Clinical Pharmacy at LaTrobe University joins me to discuss the arrangements in place to support people living with opioid dependence on methadone or buprenorphine therapy.

 

7.30pm (EST) Wednesday 20 May

 

Register here.

 

Stay up-to-date

 

Our dedicated COVID-19 microsite has been updated with state-specific mapping of how the TGA SSSNs apply in each state and territory – as well as daily updates with information relevant to you.

 

Sincerely,

Associate Professor Chris Freeman

National President

Pharmaceutical Society of Australia

National President’s Message: COVID-19 Update

12 May 2020

 

Friday’s release of the Roadmap to a COVID Safe Australia marks a significant shift in Australia’s response to COVID-19. It marks significant achievements in Australia’s work to supress transmission of COVID-19 in the community. It marks a shift towards reopening businesses in forced hibernation. And it marks a shift towards social and family interactions.

 

Both from a sense of achievement and risk, the key change is that it marks a shift towards exponentially more human-to-human interaction in the Australian community.

 

All federal, state and territory leaders have reinforced, repeatedly, that this represents risk of increased transmission of COVID-19 and the risk of outbreaks. They have emphasised the roadmaps each jurisdiction is adopting are incremental stages.

 

As frontline health providers and as members of the Australian community you have an important role to play in helping your community transition to a COVID-Safe ways of living.

 

As people start to mingle more in returning to workplaces, cafes, restaurants, gyms, schools, swimming pools, shopping centres and on public transport; physical distancing, hand hygiene and staying home if they are sick is more important now than ever.

 

Be familiar with your local restrictions. Understand how the roadmap will roll-out in your area. Make more permanent changes to your work environment to make it COVID-Safe. Keep referring anyone with even mild respiratory symptoms to testing centres. Reinforce public health messages message with your patients constantly.

 

Collectively we can all make a huge difference in making Australia COVID safe.

 

Electronic prescriptions

 

Last week marked a significant milestone towards the introduction of electronic prescriptions. The first genuine and legally valid electronic prescription was created, stored and dispensed last week in Angelsea, Victoria.

 

Unlike digital image prescriptions, which are – sometimes poor quality – electronic reproductions of paper prescriptions, electronic prescriptions are completely paperless. They will reduce transcription errors and interpretation errors. They will also help consumers access their prescriptions where and when they want them.

 

PSA has been working with the Australian Digital Health Agency (the Agency), for some time on the workflow, support and resources needed to help with an effective and smooth transition to electronic prescriptions. I will continue to keep you updated in coming weeks and months as we welcome this evolution in pharmacy practice.

 

In the leadup to the introduction of electronic prescriptions at the end of the month, I’m pleased to be hosting this week’s Wednesday webinar, in partnership with the Agency to go through the important things you need to know, and answer all your questions.

 

Registration is open to all pharmacists, and available here.

 

Secure messaging

 

As electronic prescriptions advance towards its go-live date, work continues in the development of secure messaging systems. Secure messaging is the safe, encrypted transfer of information between health professionals; more secure, convenient and timely than current communication methods such as post and fax.

 

PSA is working with the Agency to help ensure the systems and technology work for pharmacists, and is seeking your input on what you need the system to do, and your insight into the current way you send and receive information to/from other health professionals. This can include routine sharing of records and data between services (e.g. faxing a dispensing history or Continued Dispensing Notice) or actual person-person communication such as contacting a prescriber directly about an issue or for additional information.

 

I encourage you to participate in the survey which is open until 17 May.

 

Mental health support for bushfire affected Australians

 

Last summer’s horrific bushfire season created significant individual and collective trauma for affected communities. While the media coverage of the recovery has been muted somewhat by COVID-19, colleagues in those areas have described to me the pain and struggle which those communities have and continue to experience.

 

I’m therefore pleased to report that PSA is partnering with the Australian Government to upskill pharmacists and pharmacy support staff in bushfire-affected areas, to support mental health in communities affected by the 2019-20 bushfires.

 

Pharmacists are often a first point of contact for trauma-affected communities and Mental Health First Aid training aims to improve frontline workers’ ability to support community members, promote their own resilience and psychological recovery from the 2019-20 bushfires, and support the resilience and wellbeing of frontline workers’ and their employers.

 

The course has both an eLearning component and two (2) virtual workshops of 2.5 hours each regarding the symptoms, causes and evidence-based treatments for mental health conditions, the early warning signs of mental illness, possible crisis situations arising from mental health problems, addressing crisis situations and the importance of intervening before a crisis develops.

 

The course is fully funded for pharmacists in affected areas and is being run during May and June. Details the dates for the two-part workshop for your area and logistics are available here.

 

Scheduling changes announced: triptans and paracetamol SR

 

The TGA late last week released a series of final scheduling decisions, announcing the following changes relevant to pharmacists:

  • Sumatriptan 50mg (2 doses): New Schedule 3 entry from 1 February 2021
  • Zolmitriptan 2.5mg (2 doses): New Schedule 3 entry from 1 February 2021
  • Mometasone 0.1% (up to 15g): New Schedule 3 entry from 1 June 2020
  • Paracetamol modified-release (up to 665mg: Packs of up to 100 tabs become Schedule 3 on 1 June 2020

 

I welcome these changes, particularly in regard to improving access to migraine medicines for people with stable migraine given the immediate need for symptom relieving medicines when a migraine strikes. As new Pharmacist Only Medicines, PSA will be preparing guidance documents to support safe, appropriate supply of these products.

 

To be clear, these changes remain well within the scope of practice of pharmacists, and I have encouraged the medical profession to refrain from providing comment outside their own scope of practice, that is the training and competencies of pharmacists.

 

As we all know, acute presentations like migraines don’t always present 9am to 5pm, Mondays to Fridays.

 

I encourage you to start socialising the change for modified release paracetamol to patients now to reduce confusion in June.

 

Pharmacists advice line

 

Following your feedback, we have worked to improve the way in which we respond to member practice queries. One of ways we are doing this is through the launch of a direct pharmacist-to-pharmacist advice line, offering professional advice from a senior pharmacist exclusively to PSA members.

 

Call on 1300 369 772 between 8.30am to 5.00pm AEST weekdays for professional advice and support on:

  • Practice-related queries including APF, professional practice standards and guidelines, competency standards
  • Ethics related queries including Code of Ethics and/or ethical dilemmas
  • Technical queries about medicines, compounding and medicine availability
  • Regulatory queries about legislation and policy matters
  • Registration queries including CPD requirements and AHPRA requirements.

 

Stay up-to-date

 

Our dedicated COVID-19 microsite has been updated with state-specific plans to the COVIDSafe Australia Roadmap released last week. PSA will continue to communicate changes with you via this site, social media and in this weekly column.

 

Sincerely,

Associate Professor Chris Freeman
National President
Pharmaceutical Society of Australia